The waitlist
Keep a list of clients who want a time that is not free. When a session is cancelled, Bliss emails the best match an offer.
Add a client to the waitlist
- Go to Waitlist (under Clients) and choose Add to waitlist.
- Pick the Client, a Preferred therapist (or Any therapist) and the Mode: Either, Online or In person.
- Tick the Preferred days and the times they can come, From and Until.
- Set a Priority and add Notes if you like, then choose Add to waitlist.
How offers work
- When a session is cancelled, Bliss looks for the waiting client who fits the freed time best and emails them an offer of it.
- The offer lasts 24 hours. The entry moves to the Offered tab, with the time it runs out.
- An offer is only a notice: it does not hold the time. When the client says yes, book the session for them as usual.
- To take back an offer, choose Withdraw. To take someone off the list, choose Remove.
The waitlist comes with Solo Growth and the Clinic plans, not the free Solo Starter plan.
Still stuck? Contact us and tell us what you were trying to do.