Reschedule or cancel a session

Move a session

1. 1Open Calendar and choose the session.
2. 2Choose Reschedule.
3. 3Pick the New date and New time, then choose Move session.

On a computer, you can also drag a session to a new time in the calendar. Bliss tells the client the new time.

When a client asks to move

If your policy asks the therapist first, a client's move request shows on the session. Choose Approve request to move it, or Decline to keep it where it was. The client hears either way.

Cancel a session

1. 1Open the session and choose Cancel.
2. 2Under Who asked to cancel?, choose Clinic cancelled or Client asked.
3. 3Choose Cancel session.

• Bliss tells the client the session is cancelled.
• Only a cancel the client asked for can be late and raise a fee. See Cancellation and no-show fees.
• In a group session, Client asked lets you pick which client is leaving. Only they leave; the session goes on.

Mark how a session went

The session shows the next steps under Session status: Confirm, Start session, Complete or No-show. Marking a session complete makes its invoice, if automatic invoices are on.