Cancellation policy and no-show fees

Set your rules

1. 1Go to Clinic settings (in your own practice, Practice settings), then Policies.
2. 2Under Cancellations and no-shows, choose whether Clients can cancel online.
3. 3Set the Free cancellation window in hours. Cancelling at least this long before the start is free.
4. 4Under Inside the window, choose Not allowed online or Allowed, with a late-cancellation fee.
5. 5Choose the Late-cancellation fee and the No-show fee: No fee, Percentage of the client's session fee, or Fixed amount.
6. 6Choose Save.

• A percentage is worked out from what that client pays for that session: the session's fee, else their own fee, else the standard price.
• Each booking keeps the rules in force when it was made. A change applies to sessions booked from then on.
• Need different rules for one service or therapist? Use the Overrides tab on the same page.

Confirm or waive a fee

A late cancel the client asked for, or a session marked No-show, puts a fee in Fees to review. Nothing is charged until you decide.

1. 1Go to Invoices and choose fees to review.
2. 2Choose Confirm to issue an invoice for the fee, or Waive to drop it.

The Confirmed and Waived tabs keep a record of what you decided.